Waitlists & turnaways
Track placement requests, contact history, and outcomes. Record why a placement could not be offered.
ShelterCurrent features
The daily work.
Together in one place.
Give every shift a shared view of beds, resident next steps, and daily services. Keep practical support moving from the first arrival through the next handoff.
Explore with fictional data. No account required.01 / Beds & arrivals
Find a place for the next arrival.
See which beds are ready before making a placement. Keep reservations, room assignments, and bed status in one shared view.
- Filter the bed board by room, status, and bed attributes.
- Hold a bed for an expected arrival and record reservation outcomes.
- Transfer or check out a resident, then mark the bed for cleaning.
02 / Intake & residents
Welcome people without losing the details.
Guide staff through intake, review the information, and connect each resident to their stay and bed.
- Record contact details, referral source, and accommodation needs.
- Find returning residents and review current and previous stays.
- Check in households with linked members and a bed for each person.
03 / Households
Keep a family’s arrangements together.
See household members, their current beds, and next steps in one place, even when people arrive or leave at different times.
- Link a later-arriving resident after completing their intake.
- Move selected members together, with availability checks and confirmation when rooms must be split.
- Check out selected members or the whole household.
04 / Resident next steps
Give each next step an owner and an outcome.
Help staff follow through on the practical things a resident needs. Open work stays with the resident across shifts.
- Track next steps, responsible staff, due dates, and progress toward an outcome.
- Record referral permission, partner contact, and whether the resident reached the service.
- Keep appointments, document readiness, accommodation requests, and resident requests together. Track document status without uploading documents.
- Bring overdue and upcoming resident follow-up into the shift handoff.
05 / Nightly census
Close the night with a count you can explain.
Bring the active roster into one attendance review, with clear counts and unfinished items visible before you certify.
- Record present, absent, excused, or unknown attendance.
- Save a draft and review gaps in the roster and bed assignments. Review overlapping team edits without losing your unsaved attendance.
- Review saved nights and revisions. Correct an earlier saved night against its recorded roster, or reopen today’s count to include new arrivals.
06 / Shift handoff
Give the next team a clear place to start.
Bring notes, resident follow-up, services, and unfinished tasks into one handoff. The next worker can see what needs attention and what has already been tried.
- Assign tasks with owners, due times, next actions, and links to a resident, household, bed, or incident.
- Edit and reschedule carried-over work, review its history, and record incident follow-up outcomes.
- Start reusable task lists for opening, evening, overnight, or weekly routines.
07 / Services & readiness
Keep everyday services running smoothly.
Coordinate belongings, shared resources, and shelter spaces alongside the work of the overnight team.
- Assign storage and record returns. Track incoming mail and confirm collection.
- Book laundry or showers with checks that prevent overlapping use of the same resource.
- Record daily meal and day-service totals without resident names.
- Assign readiness jobs with checklists and completion records. Open approved overflow after readiness checks, track occupants separately from beds, and record onward arrangements before closing.
08 / Reports & exports
See the patterns behind a busy week.
Review activity by the shelter’s calendar dates, then carry the same selected period into exports and saved report views.
- Review occupancy, admissions, exits, and turnaway reasons.
- Look at room utilization, length of stay, and recorded bed downtime. See when a period predates automatic bed-status tracking.
- Print a director summary without resident names, or export operational records as CSV files.
09 / Shelter setup
Make the workspace fit your facility.
Organize the rooms, programs, and choices your staff use every day. Keep setup decisions with your administrators.
- Maintain your facility, rooms, beds, and programs.
- Configure program intake questions, including order and required fields.
- Manage standard choices such as referral sources and checkout reasons.
Around the shelter
Keep the smaller tasks from slipping.
Maintenance
Link requests to beds, assign an owner and priority, and track completion before returning a bed to use.
Supplies
Track essential stock, reorder thresholds, and items issued or returned.
Incidents & follow-up
Record what happened, the response, a follow-up owner, and the outcome. Keep the reason for closure and reviewable history.
HMIS-format export — Beta, in staging. We are testing file exports for the supported FY 2026 HMIS CSV profile with synthetic records. Receiving-system acceptance has not been verified. The beta is not yet available for customer data, does not replace your community HMIS, and does not automatically submit or sync records. See the product overview