ShelterCurrent Terms of Service
Version: 1.1 Effective date: 2026-08-12
These Terms of Service (Terms) are between Elm and Ink LLC, a Missouri limited liability company doing business as ShelterCurrent (ShelterCurrent, Provider, we, us, or our), and the shelter organization that accepts them (Customer). These Terms govern Customer's business use of ShelterCurrent.
1. Acceptance and accounts
Customer accepts these Terms and the versioned ShelterCurrent Data Processing Addendum (DPA) only when an individual uses the electronic acceptance control and represents that the individual is at least 18 years old and has authority to bind Customer. The Privacy Notice is acknowledged, not made a contractual warranty. We may retain the Customer, actor, document and offer versions, timestamp, transaction identifier, and displayed recurring-price terms as acceptance evidence.
These Terms, the DPA, and the electronic checkout record are collectively the Agreement. The Privacy Notice is an acknowledged disclosure and is not part of the Agreement.
Customer must be a private nonprofit organization or private business operating a nongovernmental shelter in the United States. Governmental bodies, public authorities, tribal entities, organizations requiring procurement, public-records, appropriations, sovereign-immunity, or mandatory public-contract terms, and individuals purchasing for personal, family, or household use are ineligible. Acceptance, payment, or technical access does not waive this limit.
Authorized Users must be Customer personnel at least 18 years old using individually assigned workforce accounts. Accounts may not be shared. Customer is responsible for its users, roles, devices, instructions, and account-contact accuracy. Children may not create accounts or submit information directly.
2. The Standard Service
The Standard Service provides one organization workspace for one physical shelter facility. The monthly fee includes ordinary use by Customer's authorized staff, beds, and generally released standard features. One subscription may not operate multiple organizations or physical facilities.
The Standard Service supports workforce-managed shelter operations such as intake, households, beds, reservations, waitlists, turnaways, stays, census, tasks, supplies, operational safety information, incidents, reports, exports, configuration, and audit history. It works alongside a separate HMIS. It is not an HMIS, clinical chart, medication-administration system, emergency service, eligibility engine, automated decision-maker, or system for public coordinated entry, victim-service comparable databases, or dedicated youth programs.
Provider may maintain, secure, modify, or discontinue features. No availability percentage, service credit, response time, resolution time, telephone support, or other guaranteed support or availability commitment applies. Standard support is available by email at support@sheltercurrent.com.
3. Customer responsibilities and restrictions
Customer must use the Service and Customer Data lawfully; give required notices and obtain required permissions; limit collection and access to what is necessary; train and supervise users; configure roles; maintain accurate contacts; use available deletion and export controls; and keep an independent copy of information Customer must preserve. Customer remains responsible for shelter, grant, licensing, recordkeeping, reporting, public-records, and client decisions. The Service is not legal, medical, safety, or eligibility advice, and Customer must not use an output as the sole basis to deny or materially restrict a basic necessity.
Customer must not:
- break law or another person's rights; submit malware; bypass access controls; probe or load-test without permission; interfere with the Service; share, resell, reverse engineer, or misuse accounts; or use the Service for another organization or facility;
- submit Social Security numbers, complete payment-card data, financial-account credentials, biometric or genetic identifiers used for identification, scanned identification documents, unrestricted narrative case files, or clinical or medication-administration records; or
- submit protected health information for which Provider would be a HIPAA business associate, 42 C.F.R. Part 2 records, personally identifying victim-service or comparable-database records, or dedicated youth- or child-welfare-program records.
Provider does not offer a BAA or specialized regulated-data configuration. Acceptance of a field, support request, or payment does not waive these limits. Provider may remove prohibited material or suspend affected Processing.
4. Customer Data, privacy, and security
Customer retains its rights in information submitted to or generated for Customer through the Service (Customer Data). Customer instructs Provider to Process Customer Data only to provide, secure, maintain, support, back up, export, and delete the Service; follow lawful instructions; and comply with law. The DPA governs Customer Personal Data. The Privacy Notice governs information for which Provider determines the purposes and means.
Provider will not sell Customer Personal Data, share it for cross-context behavioral advertising, use it for targeted advertising, or use identifiable shelter-client records or notes to train a general-purpose or cross-customer AI model. Provider may use deidentified statistics only while they are not reasonably linkable to an individual, household, sensitive shelter location, or Customer and Provider does not attempt reidentification.
Provider will maintain the safeguards stated in the DPA. No system is guaranteed completely secure. Customer must report suspected compromise promptly to security@sheltercurrent.com and must not put sensitive client information in ordinary email.
The Service and Customer's shelter operations must be based in the United States. Provider does not promise that every provider operation, network path, storage copy, or support action occurs only in the United States. Customer must not use the Service for information subject to non-U.S. data-protection or transfer requirements.
5. Confidentiality
Each party will protect the other's nonpublic information that is marked confidential or reasonably should be understood as confidential, use it only to perform or enforce these Terms, and disclose it only to personnel and providers who need it and owe appropriate confidentiality duties. Customer Data is Customer Confidential Information.
These duties do not cover information the recipient can document was lawfully known without restriction, becomes public without breach, is received lawfully from another source without duty, or is independently developed without use of the discloser's information. A legally compelled recipient may disclose the minimum required and, if permitted, provide advance notice and reasonable assistance at the discloser's expense.
6. Subprocessors and third parties
Provider may use Subprocessors as described in the DPA. Customer-directed export recipients and links or services Customer chooses are Customer's responsibility. Stripe, LLC provides checkout, recurring billing, payment-method management, cancellation, and refunds under its terms and privacy notice. Provider does not intend to receive or store complete card numbers or security codes.
7. Billing, renewal, cancellation, and refunds
The Standard Service costs $79 per physical shelter facility per month, plus applicable taxes, and renews monthly until canceled. No annual subscription is offered. Only immediate monthly card checkout is available. Provider does not offer or accept a trial, promotional conversion, purchase order, invoice terms, negotiated Order Form or rider, customer redline, or other billing interval. Customer authorizes Provider and Stripe to charge the displayed amount at purchase and each monthly renewal. Checkout will clearly disclose the recurring price, taxes, renewal, cancellation method, and refund rule and will obtain affirmative consent before charging.
Customer may cancel before the next renewal through the authenticated Stripe billing portal. Cancellation stops the next charge; access continues through the paid term. Charges are nonrefundable except where law requires, for a duplicate or erroneous charge, or for unused prepaid time if Provider ends the Service without Customer breach. Provider may correct billing errors and Customer must keep billing information current.
Provider may change price or another material subscription term with reasonable advance electronic notice. A change applies no earlier than the next monthly renewal unless law requires otherwise or a narrower urgent change is reasonably necessary for security or legality. Customer may cancel before it takes effect.
Taxes are additional except taxes on Provider's net income, property, or employees. Customer must supply a valid exemption certificate before a charge.
8. Suspension, termination, export, and deletion
Provider may suspend or terminate affected access immediately when reasonably necessary for nonpayment, breach, prohibited data, security, illegality, fraud, harm, excessive use, dependency failure, or protection of the Service or another person. Where practicable, Provider will give notice and an opportunity to cure.
Provider may end the Service without Customer breach on reasonable advance notice when practicable, or immediately when law, security, or an external dependency makes that necessary. Provider will refund unused prepaid fees in that circumstance.
After the paid term, the workspace becomes read-only for 30 days for an authenticated organization export. Provider then deletes or renders inaccessible Customer Data in active systems within the following 30 days. Neon recovery history rolls off within 7 days after active deletion. Narrow legal holds and legal retention duties may delay deletion only for affected data. If a recovery copy is restored, applicable deletions and restrictions will be reapplied before ordinary use. The DPA gives the complete schedule.
9. Intellectual property and feedback
Provider and its licensors own the Service, software, documentation, designs, marks, and Provider materials. During a paid term, Provider grants Customer a limited, revocable, nonexclusive, nontransferable right for Authorized Users to use the Service for the subscribed facility under these Terms. No other right is granted.
If a third party claims the authorized Standard Service infringes its U.S. intellectual-property right, Provider may obtain continued use, modify or replace the affected Service without material loss of function, or terminate the affected subscription and refund unused prepaid fees. To the maximum extent permitted by law, those steps are Customer's exclusive contractual remedy for that claim. Provider does not promise to defend or indemnify Customer.
If Customer voluntarily provides feedback without Customer Data or Confidential Information, Provider may use it without restriction or payment. Provider will not use Customer's name, logo, client story, or shelter-level operational data in marketing without prior written authorization.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” PROVIDER DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, ACCURACY, RESULTS, AVAILABILITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION. CUSTOMER IS RESPONSIBLE FOR DETERMINING WHETHER THE SERVICE FITS ITS OPERATIONS AND LEGAL DUTIES.
Nothing here limits a duty that applicable law does not permit Provider to disclaim.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER AND ITS AFFILIATES, LICENSORS, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; SUBSTITUTE SERVICES; OR BUSINESS INTERRUPTION, REGARDLESS OF THEORY AND EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE, THESE TERMS, THE DPA, CUSTOMER DATA, CONFIDENTIALITY, SECURITY, OR A SECURITY INCIDENT WILL NOT EXCEED THE FEES CUSTOMER PAID FOR THE AFFECTED SUBSCRIPTION DURING THE SIX MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY. THERE IS NO CONTRACTUAL MINIMUM LIABILITY. THE LIMITS APPLY IN THE AGGREGATE AND DESPITE FAILURE OF AN ESSENTIAL PURPOSE.
The exclusions and cap do not apply only to the extent applicable law prohibits their application.
12. Customer indemnity
Customer will defend Provider, its affiliates, and their personnel from a third-party claim, and indemnify them against resulting damages, judgments, settlements, and reasonable external legal fees, to the extent the claim arises from Customer Data; Customer's unlawful instruction; Customer's submission or use of prohibited data; or Customer's or an Authorized User's violation of the Agreement or law. Customer has no obligation to the extent Provider's own breach or willful misconduct caused the claim. Provider must give prompt notice and reasonable cooperation. Customer may control defense and settlement but may not admit fault for or impose a nonmonetary obligation on Provider without Provider's written consent.
13. Disputes and governing law
Before filing suit, a party will give written notice describing the dispute and allow 30 days for business representatives to attempt resolution. This does not bar urgent relief or action needed to preserve a legal deadline.
Missouri law governs without regard to conflicts rules. Each party submits to exclusive jurisdiction in the state and federal courts serving Platte County, Missouri. The Agreement does not require arbitration.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY WAIVES TRIAL BY JURY IN A DISPUTE ARISING FROM OR RELATING TO THE AGREEMENT. EACH PARTY MAY BRING A CLAIM ONLY IN ITS INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. THESE WAIVERS DO NOT APPLY WHERE LAW MAKES THEM UNENFORCEABLE.
14. Notices, changes, and general terms
Legal notice to Provider must be sent to both 9755 N Lucerne Ave, Kansas City, MO 64154, USA and legal@sheltercurrent.com. Notice to Customer may be sent to its current account email or address. Security Incident notice follows the DPA.
Provider may revise the Agreement with reasonable advance electronic notice of a material change. A material change applies no earlier than Customer's next monthly renewal unless Customer accepts sooner, law requires otherwise, or an urgent, narrowly tailored change is reasonably necessary for security or legality. Posting alone will not retroactively authorize a materially different use of Customer Data or add arbitration.
The parties are independent contractors. Customer may not assign the Agreement without Provider's written consent. Provider may assign it in a reorganization, financing, merger, acquisition, or transfer of relevant business or assets. No third party is a beneficiary. Delay in enforcement is not waiver. If a provision is unenforceable, it will be modified only as necessary and the remainder stays effective. Provider is not liable for delay beyond its reasonable control. The Agreement is the complete agreement for the Standard Service and supersedes prior proposals and representations about that subject.
15. Contact
Elm and Ink LLC d/b/a ShelterCurrent
9755 N Lucerne Ave, Kansas City, MO 64154, USA
Legal: legal@sheltercurrent.com
Billing: billing@sheltercurrent.com
Privacy: privacy@sheltercurrent.com
Security: security@sheltercurrent.com
Support: support@sheltercurrent.com